Agile service management

Agile service management

Agile service management Agile Service Management is a new framework that combines Agile with IT Service Management and ITIL for IT-operations organizations. But why would Agile as a framework built for development teams and product development fit an IT-operations...
Servicedeskens 7 dödssynder

Servicedeskens 7 dödssynder

Servicedeskens 7 dödssynder Det är svårt att överskatta värdet av en väl fungerande Helpdesk/Servicedesk både utifrån ett kundperspektiv såväl som ett internt IT-perspektiv. Tyvärr hamnar slutresultatet alltför sällan i linje med vare sig ambitioner eller möjligheter....
The best process map ever?

The best process map ever?

The best process map ever? We’ve all been there – trapped in the second or third meeting, mapping a process that we thought was simple… But instead of creating clarity and understanding, several of us are standing in front of a...