Understanding Change Management, Takt Time and Lean The management of change Perhaps the trickiest and most opportune aspect of leading World Class IT is establishing successful management of change. We’ve heard it all before – the business world is moving faster than...
Over-produced and over-processed IT – kan vi ändra på det? Lean produktion och The Toyota Way har länge betonat vikten av att få bort allt slöseri i produktion. Åtta variationer på slöseri identifieras, och två av våra...
Lean Learning – What to do when the vendor fails? Colleague Torbjörn and I returned recently from a 7-day trip to Japan for Lean learning and experiential tours. Put on by Shinka Management from Australia, we were welcomed, challenged and pampered by our...
SIPOC – Simplifying IT process work In a previous post, I encouraged simpler and better process maps. Furthering that discussion, I thought we could visit SIPOC, a tool that helps us to summarize and document our processes. SIPOC came about during the 1980’s in the...
SLA på en post-it lapp? Det händer om och om igen att jag träffar på en IT-leverantör som frustrerat och skamset erkänner – “Vi bör ha men… Vi har inte SLAs med våra kunder.” Därefter följs en...
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