The Five Ideals of the Unicorn Project

The Five Ideals of the Unicorn Project

The Five Ideals of the Unicorn Project As a central figure in DevOps and IT improvement, Gene Kim has been involved in studying high-performing technology organizations during the past two decades.  His book “The Phoenix Project” (2013) is a fictional account of an IT...
Lean IT and the 8 forms of waste

Lean IT and the 8 forms of waste

Lean IT and the 8 forms of waste While downtime is most often related to unavailable IT services, the eight letters of the word make a great way to remember the eight forms of waste in Lean IT. I thought we could quickly review the concepts. What is Lean IT anyway?...
DevOps and the Three Ways

DevOps and the Three Ways

DevOps and the Three Ways The Three Ways were introduced in the Phoenix Project as principles upon which all DevOps behaviors and patterns are based. Their foundations are derived from Lean Manufacturing, and study of them reminds us how integrated Lean, Agile and...
Agile service management

Agile service management

Agile service management Agile Service Management is a new framework that combines Agile with IT Service Management and ITIL for IT-operations organizations. But why would Agile as a framework built for development teams and product development fit an IT-operations...