Lean and the 8 forms of waste While downtime is most often related to unavailable IT services, the eight letters of the word make a great way to remember the Lean IT 8 forms of waste. Therefore I thought we could quickly review the concepts. What is waste anyway?...
DevOps and the Three Ways The Three Ways were introduced in the Phoenix Project as principles upon which all DevOps behaviors and patterns are based. Their foundations are derived from Lean Manufacturing, and study of them reminds us how integrated Lean, Agile and...
We just can’t shake IT – ITIL remains tremendously relevant Please forget all the protests. Lay down the defensive accusations of “too much bureaucracy” and “it doesn’t work here”. IT Service Management and ITIL are more relevant than ever to today’s IT. Here’s five...
Learning from Champions of Change I recently read a case study about The Walt Disney Company and their “ITIL Journey”. Since the mid-2000’s, Disney has worked to adopt and align their IT servicing with ITIL best practice. (Case study from Axelos.) Most striking for...
Agile service management Agile Service Management is a new framework that combines Agile with IT Service Management and ITIL for IT-operations organizations. But why would Agile as a framework built for development teams and product development fit an IT-operations...
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